Policies, Services, and Support
Students should be familiar with college policies and procedures. The SUSCC Student Handbook and Catalog is the official publication that contains the policies and procedures followed by Southern Union. The Catalog provides information related to academic policies and available support services, as well as students' responsibilities, expectations, and rights. Below is a partial list of important policies and support services you will find more information about in the Student Handbook and Catalog:
Policies (see Student Handbook and Catalog)
Academic Grade Appeal
Administrative Withdrawal (see each course syllabus in Canvas)
Americans With Disabilities (ADA)
Class Attendance Policy (see each course syllabus in Canvas)
Family Educational Rights and Privacy Act (FERPA)
Student Handbook for Online Learning (important information for a student considering online, virtual, and hybrid courses)
Online Services (information about all SU online accounts)
Accessibility Statements and Privacy Policies for all technology used in Distance Education
Student Support Services
- Canvas LMS Support
- Career Exploration
- Emergency Laptop Loan Request
- Library (Learning Resource Center (LRC))
- Online Technical Support
- SUSCC Learning Resource Center (Library)
- Student Handbook & Catalog
- Tutoring Services (Tutor.com - online and free tutoring!)
Distance Education Support
- Canvas Video Tutorials
- Distance Learning Webpage
- Are you ready for Distance Learning?
- Online Learning Readiness Assessment
- Login and Technology Support
- Technical Skills/Technology Requirements
Local Canvas support from SUSCC: firstname.lastname@example.org or call ext 5516 or 5378 during business hours.
Canvas 24/7 Support for problems with Canvas LMS
Phone: call the Canvas Support Hotline (Students) 1-844-569-569
Chat: Click the Help button on the bottom of the blue navigation bar at the far left. Choose "Chat with Support (Students)
For course links or publisher content support:
Email your instructor and give a clear, detailed description of the problem. Screenshots of the problem or error message are preferred!
For publisher content, check your course to find out if there is a technical support contact listed. If not, contact your instructor.
In the event of an emergency, Southern Union has laptops for loan. To borrow a laptop for the current semester, you must be a registered student. Complete the Technology Request Form and your request will be considered on an individual basis. After approval, laptops may be picked up in the Library/Learning Resource Center (LRC) on the campus you attend.